SHIPPING & DELIVERY

5S Hair offers international shipping for wholesale orders using shipping agents and express couriers. Your sales representative will let you know which shipping options are available for your order, along with the estimated delivery time and shipping cost for your destination.

Shipping Methods

We can ship your order internationally using the following methods:

• Express Couriers: We generally ship international orders through FedEx, UPS, or DHL, serving customers in the U.S., the U.K., Europe, and other international markets. The available courier depends on your destination and shipment requirements.
• Shipping Agents: For customers in Nigeria, Cameroon, and Ghana, we commonly arrange shipping through local agents. Your sales representative will let you know which agent is available and how your order will be shipped.

Estimated Delivery Time

Estimated shipping time is the time it takes for your shipment to arrive after you hand it over to the carrier or shipping agent. It does not include order preparation or production time.

The following are general transit time estimates provided for reference. Actual shipping times depend on the destination, shipping service, and shipment requirements.

If your order includes products that need to be made or customized, we will confirm the estimated production time with you separately. Your total delivery time includes order preparation, production (where applicable), and international shipping. 

Please note that shipping times can change because of customs clearance, holidays, weather, or carrier schedules. 

If you need your order by a certain date or are planning a restock, let your sales representative know before you confirm your order. We will review your shipping options and give you an estimated delivery time based on the information available at that time.

Shipping Costs

Shipping costs are calculated for each wholesale order. The final rate depends on the destination, shipment weight and dimensions, selected shipping method, and any applicable carrier surcharges.

Your sales representative will provide the available shipping options and applicable costs for your order. Confirm which charges are included in your quotation, particularly if your shipment requires special handling or delivery to a remote area.

To get an accurate shipping quote, please provide your destination country, delivery address, what products you need, and the estimated order quantity.

Order Tracking

After your order ships, we will send you a tracking number. Use this number to follow your package. If tracking does not update or you need assistance locating your shipment, contact your sales representative with your order details.

Customs & Import Taxes

International wholesale shipments may be subject to customs duties, import taxes, VAT, clearance fees, or other charges set by the destination country.

The sales team can help you review available shipping options and clarify which charges are included before payment. Any applicable import duties, taxes, or clearance fees remain the buyer’s responsibility unless otherwise agreed in writing.

Customs authorities in your country decide what charges apply and may inspect or hold your shipment for clearance. We cannot guarantee customs clearance dates or the amount of charges assessed by local authorities.

Damaged, Lost, or Delayed Shipments

If your shipment is damaged, lost, or delayed, contact your sales representative as soon as you become aware of the issue. Be sure to have your order number, tracking number, and any photos or other evidence ready if needed.

We will review the information and work with the courier or shipping agent to investigate the issue. 

Shipping Restrictions

Shipping availability depends on the destination, the courier or shipping agent, and the requirements applicable to your shipment. When placing your order, inform your sales representative if your delivery involves any of the following:

• A remote or difficult-to-access location.
• A P.O. Box or another address with special delivery requirements.
• A destination with specific import documentation, customs, or carrier requirements.

We will review the available shipping options and inform you of any known restrictions or additional requirements before confirming the shipping arrangement. We cannot guarantee delivery to every destination or address.