Shipping & Delivery policy
At 5S Hair, we offer flexible shipping solutions tailored to your location. You can choose between two primary methods:
- Intermediary Agents: Best for customers in Nigeria, Ghana, and Cameroon to bypass international transaction and delivery hurdles.
- International Carriers: Global shipping via UPS, FedEx, or DHL for customers worldwide.
Delivery Options
Shipping via Agents (Recommended for Africa)
We work with various reliable agents, such as Gabriel Agent or specialized Ghana Cargo services.
- Customer-Selected Agent: Provide us with your agent’s address in Vietnam, and we will coordinate the local delivery.
- K-Hair Selected Agent: We will pair you with a trusted agent who will contact you via WhatsApp to confirm delivery details.
International Shipping Units
For global orders, we use the industry’s leading couriers. Once shipped, you will receive a tracking number to monitor your package.
| Carrier | Delivery Time | Cost | Key Features |
| FedEx | 5–7 Days | Low | Most affordable; however, they do not cover liability for lost or damaged goods. |
| UPS | 3–5 Days | Medium | Faster delivery includes full liability for any issues during transit. |
| DHL | 5–7 Days | High | Most extensive reach (even to rural areas); includes full liability for the shipment. |
Summary Recommendation:
- For African Customers (Nigeria, Ghana, Cameroon): We strongly suggest using Intermediary Agents for the smoothest and safest experience.
- For Global Customers: Choose based on your priority – FedEx for budget, UPS for speed and safety, or DHL for remote locations and security.
