Shiping Delivery

At 5S Hair Factory, we aim to provide fast, safe, and reliable shipping for all global customers. Please read the information below to understand how your order will be processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Customized items such as wigs, colored bundles, or special textures may require 3–7 business days depending on complexity.

2. Shipping Methods

We ship worldwide through trusted and secure couriers, including:

  • DHL
  • FedEx
  • UPS
  • VN Post / EMS (for certain regions)

You will receive a tracking number once your order has been dispatched.

3. Estimated Delivery Time

Delivery time varies by destination:

  • USA, Canada: 3–7 business days
  • Europe (UK, France, Germany, etc.): 4–8 business days
  • Africa (Nigeria, South Africa, Ghana, etc.): 4–10 business days
  • Asia: 2–5 business days
  • South America: 7–14 business days

Please note: Delays may occur due to customs inspection, weather conditions, or peak seasons.

4. Shipping Costs

Shipping fees are calculated based on:

  • Weight & dimensions of the package
  • Destination country
  • Courier service chosen

You will see the final shipping cost before confirming your purchase.

5. Customs, Duties & Taxes

International shipments may be subject to:

  • Customs fees
  • Import duties
  • VAT/Local taxes

These charges vary by country and are the responsibility of the buyer.
5S Hair Factory is not responsible for delays caused by customs processing.

6. Damaged or Lost Packages

If your package arrives damaged or does not arrive within the expected timeframe:

  • Contact us immediately at info@5shair.com
  • Provide your order number and tracking code

We will work with the courier to resolve the issue as quickly as possible.

7. Shipping Restrictions

We do not ship to P.O. Boxes, military zones, or restricted areas that couriers cannot access.

8. Contact Information

If you have questions regarding shipping or need support, please reach us at:

Email: info@5shair.com
Phone/WhatsApp: +84 855 555 348
Address: Floor 2, No. 169 Nguyen Ngoc Vu Street Building, Cau Giay District, Ha Noi City, Vietnam